Privacy Policy

1. Introduction

me88 ("we", "us", "our") is committed to protecting the privacy and security of our players. This Privacy Policy describes the types of personal information we collect when you use our website and services, how we use and store that information, and the measures we take to keep it safe. By using the me88 platform, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our services. For questions about your account or our platform, please visit our About page or contact our support team.

2. Information We Collect

We collect information that you provide directly to us and information that is generated automatically when you interact with our platform. The categories of data we collect include:

Registration Data: Full name, date of birth, email address, phone number, and residential address provided during account creation.
Identity Verification Data: Government-issued identification documents, proof of address, and any other documents required to verify your identity and comply with anti-money laundering regulations.
Financial Data: Bank account details, e-wallet information, deposit and withdrawal transaction records, and payment method preferences.
Usage Data: IP address, browser type, device information, operating system, pages visited, game activity, session duration, and referral sources.
Communication Data: Records of your interactions with our customer support team, including chat logs, emails, and phone call summaries.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To create, manage, and maintain your me88 account.
To process deposits, withdrawals, and other financial transactions in Malaysian Ringgit (MYR).
To verify your identity and comply with applicable regulatory and legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
To provide customer support and respond to your enquiries.
To personalise your gaming experience by recommending games, promotions, and content relevant to your preferences.
To detect, prevent, and investigate fraud, security breaches, and other prohibited activities.
To send you promotional communications, bonus notifications, and service updates (you may opt out at any time).
To analyse platform usage and improve our services, features, and user interface.

4. Cookies and Tracking Technologies

me88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, analyse site traffic, and deliver targeted content. The types of cookies we use include:

Essential Cookies: Required for the platform to function properly, including authentication and security cookies.
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
Functional Cookies: Remember your preferences such as language, currency, and display settings.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of promotional campaigns.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the me88 platform.

5. Third-Party Sharing

me88 does not sell your personal information to third parties. We may share your data with trusted partners only in the following circumstances:

Payment Processors: We share financial data with our payment partners to process your deposits and withdrawals securely.
Game Providers: Limited data is shared with game providers to deliver and manage the gaming experience.
Regulatory Authorities: We may disclose information when required by law or in response to valid legal requests from governmental authorities.
Security Partners: We work with fraud prevention and security firms to protect our platform and players from unauthorised access and criminal activity.

All third-party partners are contractually obligated to handle your data in accordance with applicable data protection standards.

6. Your Rights

As a me88 player, you have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to legal retention requirements.
Opt-Out: You may opt out of receiving promotional communications at any time by updating your account settings or contacting customer support.
Data Portability: You may request your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact our customer support team via live chat, WhatsApp, or Telegram.

7. Data Security

me88 employs comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, secure data storage with access controls, regular security audits, and employee training on data protection best practices. While no system is completely immune to risk, we continuously invest in improving our security infrastructure to provide the highest level of protection for our players.

8. Data Retention

We retain your personal information for as long as your me88 account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our Terms & Conditions. Transaction records may be retained for a minimum period as required by applicable anti-money laundering regulations. You may request account closure and data deletion by contacting our support team.

9. Changes to This Policy

me88 reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the me88 platform after any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our customer support team. We are available 24/7 via live chat, WhatsApp, and Telegram. You can also learn more about our platform on the About me88 page or review our Responsible Gaming practices.